Privacy notice for this San Antonio
What this privacy notice covers
This notice explains how this informational guide to San Antonio rehabs handles the details people provide by phone or web form, and what happens to them once a call ends. We are not a treatment provider. We do not diagnose anyone, and we do not decide who is admitted anywhere.
Advisors who coordinate with licensed providers answer the helpline. Calling costs nothing, your information stays private, and nothing is required of you; you may tell us to stop gathering details at any point. If a subject feels too personal, you are free to decline it. The call can continue even if you skip some questions.
Information we collect and why we ask
We collect three kinds of information: a first name or the name you prefer, a phone number so an advisor can call back if the line drops, and optional details such as insurance carrier, plan type, and a short description of the situation. All three are used only to answer your questions and point you toward care that fits.
Insurance and situation details are optional. We ask because coverage and level of care often decide which of the 31 SAMHSA-listed facilities in the area are realistic options, and a rough picture helps an advisor avoid wasting your time. You can decline any of it and still get help finding services.
Some people call about alcohol and some about opioids, and the questions differ. We ask only what is needed to match callers with listed rehabs and programs near San Antonio.
When providers receive your details
Your information goes to a treatment provider only when you ask to be connected, and only the details that connection requires. If you request a warm transfer to a particular center, the advisor passes along your name, callback number, and whatever coverage or situation details you agreed to share.
If you do not ask to be connected, nothing goes to a provider. If you ask us to stop before a transfer, we stop. Connection to a San Antonio facility or program only happens when the caller asks for it. We do not send details to providers in bulk, and we do not pass them to unrelated third parties.
Call recording and our retention rules
We may record helpline calls to improve training and quality, and a recording notice plays when each call begins. If you do not want to be recorded, tell the advisor, and the discussion can go on without recording.
We keep call records only as long as needed for follow-up and quality review, then dispose of them. Web form details follow the same rule: kept while a request is open, then removed. Recorded calls and form details are kept only as long as follow-up requires.
If you want your details corrected or deleted, contact us using the method below and we will handle the request. We may keep a minimal note where the law requires it, but we do not hold records indefinitely.
Health information is never sold
We never sell health information, and we do not trade it for advertising or marketing lists. Details about your insurance, your situation, or what was discussed on a call stay with the people handling your request.
The federal parity law governs how insurers cover behavioral health and addiction care, but it does not change this practice. Your health information is not sold or traded to anyone for marketing purposes.
If we ever change how information is handled, the change will be posted on this page before it takes effect, and it will not apply retroactively to calls already completed.
Contact us about your information
Questions about this notice, or requests to correct or delete details you shared, can go to the same helpline number you called. An advisor will route the request to whoever maintains the records. You do not have to explain why you are asking.
When someone faces immediate danger, call 988 for the crisis line instead of waiting for a records request. For general questions about treatment, the SAMHSA National Helpline at 1-800-662-4357 is available around the clock. Phone the helpline to ask about privacy, corrections, or removing your information.